I recently had to navigate a scenario that makes every operational lead feel uneasy, the realisation that critical knowledge of a core system was concentrated in one place. We were approaching a point where we needed that knowledge to be accessible to the wider business, and I knew that a standard, unstructured “knowledge download” wouldn’t … Read more
We had five minutes, two datasets, and an audience waiting. Could AI turn raw survey data into a professional presentation before time ran out? That was the challenge we set ourselves for a live demo at the end of a recent bootcamp. Not a polished, pre-prepared showcase, but a genuine test: take real data, feed … Read more
A low‑cost AI triage assistant reclaimed about five minutes per ticket, annualising to roughly £6,000 in savings on an investment under £500. This was an SME support environment combining hardware and software work where customer tickets landed in a shared inbox and triage was a distributed, manual task. Team members read each ticket, tried to … Read more
For months, if not years, I’ve had an idea for a blog. It wasn’t a vague notion, it was something I’d thought about properly, something I knew I wanted to do. And yet it sat there, in that familiar pile of things I’d get to “one day.” The friction was somewhere hard to name, living … Read more
I’ll be straight, I know next to nothing about UX research but recently I sat down with a UX designer to explore whether AI could reshape their workflow. I’m sharing this because what we discovered wasn’t about us being clever, but watching their eyes widen when they realised what becomes possible when you place AI … Read more
This article went through the process I’m about to describe. That felt like a useful starting point, because the best way to explain how AI fits into content creation is to show it rather than theorise about it. What follows is how I capture, develop, and publish ideas for BadCompost, and where AI helps along … Read more
The Pressure to Move Fast There’s a particular kind of pressure that comes with being an SME leader right now. AI is everywhere. Your competitors are “adopting it.” People around you are talking about it. And somewhere in the back of your mind, there’s a nagging feeling that you should be doing something with it, … Read more
You know the feeling. You’ve got knowledge that matters. Your team needs it. You’ve been meaning to get it out there for months, maybe longer. And every time you sit down to think about it seriously, the scope balloons. Bespoke training programs. Custom materials. Dedicated time. Organizational context woven through every module. And suddenly it … Read more
Many SMEs avoid ISO standards because the interpretation and implementation process can feel expensive, time-consuming and require external expertise. But what if the entire barrier -the weeks of synthesis, the consultant fees, the complexity – could be compressed into minutes? The Reality Standards are generic. They’re designed to apply across industries, business sizes, and contexts. … Read more
Most people use AI like a search engine. You ask it something, it gives you an answer, and you move on. It works… to a point. But there’s a layer of thinking most people miss – one that separates adequate AI use from genuinely effective AI use. And it’s not about better prompts or fancier … Read more
