I recently had to navigate a scenario that makes every operational lead feel uneasy, the realisation that critical knowledge of a core system was concentrated in one place. We were approaching a point where we needed that knowledge to be accessible to the wider business, and I knew that a standard, unstructured “knowledge download” wouldn’t … Read more
We had five minutes, two datasets, and an audience waiting. Could AI turn raw survey data into a professional presentation before time ran out? That was the challenge we set ourselves for a live demo at the end of a recent bootcamp. Not a polished, pre-prepared showcase, but a genuine test: take real data, feed … Read more
A low‑cost AI triage assistant reclaimed about five minutes per ticket, annualising to roughly £6,000 in savings on an investment under £500. This was an SME support environment combining hardware and software work where customer tickets landed in a shared inbox and triage was a distributed, manual task. Team members read each ticket, tried to … Read more
