People and Change

You know the feeling. You’ve got knowledge that matters. Your team needs it. You’ve been meaning to get it out there for months, maybe longer. And every time you sit down to think about it seriously, the scope balloons. Bespoke training programs. Custom materials. Dedicated time. Organizational context woven through every module. And suddenly it … Read more

AI returns polished feedback in seconds. Learners still ask: “Did a human actually read this?” That question — seemingly simple — points to something deeper. It’s not about whether the feedback is accurate or well-structured. It’s about whether learners feel taught. Recently, I watched a bootcamp demo where an instructor had built an AI assistant … Read more